Frequently Asked Questions (FQAs) Some By Mi Store

Store and Products

who are we?

We are an online store of the exclusive agent of the Korean beauty and care brand SOME BY MI.

Is some by mi store certified in Maarouf?

Certainly, our store is certified on the Marouf platform of the Saudi Ministry of Commerce under the number 15359.

You can also see the link here for more information.

How do I contact you?

You can contact us at some by mi via:

The official e-mail of the store is [email protected]

Or contact number 00966509866658

Or direct message service on the site.

Or WhatsApp service from here .

What payment methods are available?

Some by Mi store has a variety of payment methods, which are:

Using mada cards, Visa, MasterCard, Apple Pay, and cash on delivery.

How can I order from some by mi store?

You can complete the order after adding the selected products to the cart and filling in the shipping and payment address information.

You can also order products through the WhatsApp service directly from here .

Are the products registered in the Saudi Food and Drug Authority?

Yes, all the products displayed in the Some by Mi store are registered with the Saudi Food and Drug Authority, and you can find more information here .

Are some by mi products safe to use while pregnant or breastfeeding?

Korean Some By Mi products are registered with the Saudi Food and Drug Authority, their ingredients are natural and relatively safe for everyone and do not contain any chemical ingredients that are forbidden to use during pregnancy or breastfeeding, however, we always advise you to consult your doctor before using the products.

How do I make sure that the products are genuine?

Ensure that the product packaging is tightly closed and that the original security label containing the Some by Me QR code is not opened or damaged. You must also make sure that the product packaging has the original Arabic label printed on it by Narsin Trading Est, the exclusive agent of Some By Mi.

Shipping

Do you have a shipping service outside the Kingdom of Saudi Arabia?

We constantly strive to reach the largest number of our customers throughout the Gulf and the Arab world, and we are constantly adding new countries. You can confirm the possibility of shipping to your country by contacting the customer service team.

How much does shipping cost?

At some by mi, we always work to provide multiple shipping options for our customers, so the value varies depending on the chosen shipping company and the customer's address, and you will see the total value of the shipment before completing the order.

Knowing that the value of shipping is free for local orders from within the Kingdom of Saudi Arabia, which value more than 300 riyals.

When will the order arrive?

In normal circumstances, expect to receive your order within 3-5 working days for orders inside the Kingdom of Saudi Arabia, and 5-10 working days for requests outside the Kingdom of Saudi Arabia.

Can I change my shipping address after placing an order?

If you have paid for your order and would like to change the shipping address, please contact us directly and as soon as possible with the order number so that we can assist you.

Unfortunately, we cannot help you modify the shipping address if your order has been processed and left our courier warehouse. Therefore, please make sure to provide us with a correct shipping address before completing the order and payment.

the demand

Why did I not receive my order invoice on the email or phone number after I completed the payment?

If you did not receive a confirmation message for your order via your email or phone number, it is most likely caused by an incorrect email address or phone number being entered while placing your order.

Therefore, please contact us through the direct message service on the site or the WhatsApp service and provide us with your name and phone number in addition to the products you requested, so that we can search for requests and help you.

What do I do if I receive a wrong order?

If you receive an order with different products than the one you ordered, we apologize for that!

Please contact us via direct message service or WhatsApp service and provide us with pictures of the products you received with the waybill affixed to the order carton, and we will correct the error as soon as possible.

How can I cancel an order?

You ordered products by mistake? you changed your mind? Do not worry!

Contact us directly through the on-site messaging service or WhatsApp service and provide us with your name and order number so that the customer service team can assist you immediately and cancel your order in a timely manner.

If your order has been processed and left packing and shipping we apologize that we cannot cancel it anymore.

Can I return the order? What do I do if my order is damaged?

Please see the exchange and return policy here .