For health reasons and our concern for your safety, Somby Me does not allow the return or replacement of beauty and care products even if they are in their original condition, with the exception of products that arrive to you only damaged.
Q: Is there a return fee?
A: When returning a damaged product, some by mi bears the full fees.
Q: How can I exchange/return a damaged product?
A: Our customer service team is always happy to serve you in this regard by sending you a ticket on request or through the WhatsApp number, provided that the replaced / returned product is in its original condition and in its original packaging and has not been used, opened or changed the packaging features of the product.
Q: How long is the period allowed to replace / return the damaged product?
A: You can only exchange/return a damaged product within 7 days of purchase.
Q: How long does the replacement / return process take for a damaged product?
A: At some by mi we work hard to make you satisfied, the exchange/return process may take up to 10 working days.
Q: In the return process, how can I get the amount I paid back?
A: The amount will be refunded after the damaged product reaches us and confirms its condition, and then transfers the amount to your account within 7 working days.
Q: If the product is not received by the customer. How can I get the amount I paid back?
A: After submitting a refund request, the amount of the products will be returned with deducting the shipping cost.
Q: Are there additional costs to be paid other than shipping?
A: There may be additional customs fees for shipments, especially outside the Kingdom of Saudi Arabia, and it is paid by the recipient.